Taka10 Privacy Policy — How Your Information Is Protected

This Privacy Policy taka10 Applies to all services on the platform, mobile applications, and associated websites. taka10 By using the platform, you are considered to have accepted this policy.

We believe privacy is a fundamental right. That's why this policy is written in plain, straightforward language — so nothing gets buried in legal jargon. We are fully transparent about how we handle your data.

taka10 Only the information strictly necessary is collected. We never ask for excessive or unnecessary personal data.

Sources of Data Collection

• Information you provide directly via the registration or KYC form
• Data collected automatically while using the platform (cookies, log files)
• Information received from the payment gateway during payment processing

taka10-every purpose for which data is collected is specific and legitimate. We never use your information beyond what we have stated.

• Creating and managing your account: To keep your profile active and your login secure.
• KYC Verification: To verify identity, prevent fraud, and meet legal obligations.
• Processing transactions: To process deposits and withdrawals securely.
• Providing support: To help resolve any issues you may have.
• Ensuring security: To detect and prevent suspicious activity.
• Service Improvement: To improve platform performance and enhance the user experience.
• Necessary service communications: To notify you of important notices and policy changes.

taka10 Your personal data is never sold. However, limited information may be shared with trusted partners under specific circumstances.

When Your Data May Be Shared

• Payment processing: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Identity Verification Services: With independent verification agencies during the KYC process — strictly for verification purposes.
• Legal obligations: Upon a valid request from a court or government authority.
• Fraud Prevention: Anonymised data used in industry-grade fraud prevention systems.

Cookies are small text files stored in your browser. taka10 Uses cookies to enhance your experience.

Optional cookies can be disabled at any time through your browser settings. Please note that doing so may limit certain features.

We do not retain your data longer than necessary. Each type of data has its own defined retention period.

• Account Information: For the duration of the active account + 5 years after closure (as required by law)
• Transaction Records: 7 years (in accordance with international financial regulations)
• Support Conversations: 3 Years
• Log files & session data: 90 Days
• Marketing information: Deleted within 30 days of opt-out

Once the designated retention period has passed, data is automatically deleted through a secure disposal process.

taka10-you are in control of your own data. The following rights belong to you:

taka10's services are intended solely for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• If we ever become aware that a minor's data has been collected, it will be deleted immediately.
• If a parent or guardian becomes aware that a child has created an account, please notify us at support@taka10.app.

Payment information is the most sensitive data we hold. taka10 The highest standards are followed to protect your payment information.

• Full card numbers or mobile banking PINs are never stored on our servers.
• All payment processing is handled entirely through the secure systems of payment gateways (bKash, Nagad, Rocket).
• Only the transaction reference number and amount are stored in our system.
• Suspicious transactions trigger automatic alerts and may be temporarily suspended.

taka10 This privacy policy may be updated from time to time. We will notify you before any significant changes come into effect.

• For significant changes, you will be notified via SMS or an in-platform notice at least 14 days before the changes take effect.
• For minor amendments, only the "Last Updated" date at the top of the page will be changed.
• Continued use of the platform after a policy update constitutes acceptance of the revised policy.

Contact Us

For any privacy-related questions or concerns, please reach out to our dedicated Privacy Team: